 Client name - Amy
Service provided - Puppy orientation and online consult.
Comments:
Q: 1. Level of knowledge
A: In my opinion Sandra has an extremely passionate and acute level of knowledge on all things dog. She does not generalize breed types, but utilizes her expertise in all areas and dimensions of 'Man's Best Friend.' I very much respect her craft, and hold her teachings in high regard.
 Q's: 2. Instruction - ie: demonstration, info provided, communication & 3. Identifying your needs
 A: Sandra was very prompt on recognizing what unique needs Alex and I had getting our first new puppy. She made us feel welcome, comfortable to ask questions, and not rushed to give us the answers. Her resources were plentiful, and available for us to go over.
Q: 4. Your confidence in follow up support.
A: I've always felt that I could contact Sandra with anything at anytime, via phone or e-mail. I just wish I lived closer to her facilities so I could bring the dog and come by all the time.
Q: 5. Professionalism ie: punctual, organized, articulate.
A: The level of professionalism Sandra exudes is one of her hightest business quality's. She was very honest with us from the get go, which was important to me, since we were arranging a puppy purchase over the internet, with someone I had never met before.
 Q: 6. Schedule flexibility
A: It was very helpful that Sandra could work around our schedule, since we were driving from the Kootenays to pick up the puppy.
Please comment on your experience including what was achieved
Our experience acquiring Louie was incredibly flawless, and so much fun. I knew that with all the choices out there, that we had made not just the best one, but one of great educational value, helpfulness, and importantly, the commitment to outstanding service.
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 Client name - Janet
Service provided - in home / on site assessment, consult, instruction. puppy orientation
Comments:
Q: 1. Level of knowledge
A: Sandra has a wide range of knowledge from puppies through to adult / senior dogs. She is very informative of a dogs behavior throughout different stages of life.
Q: 2. Instruction - ie: demonstration, information provided, communication
A: The training and guidance I have recieved under Sandra has been invaluable. Her instruction has been very clear & easily incorporated.
Q: 3. Indentifying your needs
A: Dog training is an ongoing matter. I find that if I am lacking in areas Sandra is able to recognize any area that needs attention and is able to guide me to correction.
Q: 4. Your confidence in follow up support
A: I would not go to anyone else.
Q: 5. Professionalism - ie: punctual, organized, articulate
A: Sandra is a very focused trainer. She is able to provide exceptional instruction while being personable. She is able to balance proffesionalism with a good rapport to make clients comfortable.
Q: 6. Schedule flexibility
A: Sandra has always found time to see any of my concerns.
Please comment on your experience including what was achieved
I have known Sandra for 20yrs. Throughout these years she has given me the tools and understanding to raise well behaved, well mannered dogs. I am able to recognize and correct any behavorial issues that may arise. My experience, past & ongoing, have proven to be indispensable.
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Client name - Crystal
Service provided - In home puppy orientation, multiple in home consult / instruction
Comments:
Q: 1. Level of knowledge
A: Very knowledgable! I learned things about dogs and their behavior that I never realized, and it all made sense! She provided us with alot of information about the natural behaviors of a dog and what we needed to do to achieve the behavior we wanted in ours. We found it helpful to understand things from the dogs perspective. I found the info abut how dogs interact within their "pack" particularly interesting.
Q: 2. Instruction - ie: demonstration, information provided, communication
A: Very clear in her direction and I liked how she would show me what to do, then stay to watch and guide me through it all. Very thorough and showed us how to correctly train. Very "hands on." Sandra's approach and demeanor makes her a great person to learn from.
Q: 3. Identifying your needs
A: Sandra asked alot of questions to get a clear idea of what we needed to learn.
Q: 4. Your confidence in follow up support
A: Excellent follow up support.
Q: 5. Professionalism - ie: punctual, organized, articulate
A: Very organized, She even provided us with professional literature handouts so we could reference what we had learned.
Q: 6. Schedule flexibility
A: Was always available during reasonable hours, our schedule matched perfectly, also available to take phone calls when I had questions later on.
Please comment on your experience including what was achieved
Sandra helped us mold our rambunctious puppy into a well behaved and attentive dog. We are so glad she was there to help us through the "puppy phase!"
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 Client name - Marie
Service provided - Puppy orientation - follow up in home consult / instruction
Comments:
Q: 1. Level of knowledge
A: Extremely knowledgable. She brings years of experience and passion to her clients.
Q: 2. Instruction - ie: demonstration, information provided, communication
A: Really appreciated Sandra's 'no nonsense' style of instruction. She was able to immediately identify the areas of concern and provide all the relevant information.
Q: 3. Identifying your needs
A: It was amazing to watch our 'unruly' puppy follow instruction so well under Sandra's leadership
Q: 4. Your confidence in follow up support
A: Follow-up support was fantastic. Always felt comfortable to call if I had any concerns.
Q: 5. Professionalism - ie: punctual, organized, articulate
A: Very organized an articulate. Sandra was able to provide me with the care needed for my dog in a professional manner.
Q: 6. Schedule flexibility
A: Sandra was very accomodating and worked around my busy schedule
Please comment on your experience including what was achieved
I was almost at the point of believing my dog was untrainable. My dog Ginger was continually getting into things & hurting the kids. Sandra explained things from how Ginger saw it & that made a difference in how we responded to her. She is now a great family pet.
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Client name - Lesa
Service provided - On site orientation / instruction. In home consults / instruction
Comments:
Q: 1. Level of knowledge
A: Expert - beyond anyone I have heard, seen or talked to - including TV, books or radio.
Q: 2. Instruction - ie: demonstration, information provided, communication
A: Perfect - lots of very focused information with exceedingly clear communication - demos helped and were perfect.
Q: 3. Identifying your needs
A: Sandra saw what was wrong just over the phone, emails and just walking in the front door - perfectly identified our issues and needs.
Q: 4. Your confidence in follow up support
A: I am 100% confident in follow up support - I have called and emailed and found nothing but patience and support.
Q: 5. Professionalism - ie: punctual, organized, articulate
A: Exceedingly professional - more so than any other dog related person we have dealt with including vets.
Q: 6. Schedule flexibility
A: So great! With a new baby, Sandra worked around our schedule.
Please comment on your experience including what was achieved
Sandra saved us from hating and possibly needing to get rid of our dogs. You gave us the skills, confidence, information and tools to move forward and achieve a functional, safe and rewarding relationship. I would have been lost without you even after going to numerous trainers, vets and written resources. Your knowledge of dog behavior and aggression has completely enriched our lives and I feel like I have power now to have a happy relationship with my dogs. I would recommend you to anyone - and I do!!! We are happier, our dogs are happier and our home is safer because of you. I was worried bringing a baby into our house with two mastiffs, and just a few sessions gave me the tools, information and confidence to have safe and rewarding interactions between my baby and my dogs. Harry absolutely loves watching the dogs and being gentle with them and I don't think that would have been possible without you. You saved us!!! If there is ever anything I can do at all - please don't hesitate to ask.
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 Client name - Sonya
Service provided - In home consult - information - recall - status - control - puppy care
Comments:
Q: 1. Level of knowledge
A: Sandra's expertise in all areas from breeding to puppies to adult dogs make her an exceptional trainer. She has knowledge in many breeds and is able to give you the pros and cons of each breed and can help guide you thru the purchase of which puppy would best be suited for you and your family. She knows what works best with individual dogs and is able to help guide you to give you confidence in your training.
Q: 2. Instruction - ie: demonstration, information provided, communication
A: Sandra is very patient and is understanding to each situation and animal. She is open to any questions and gives many options in her training.
Q: 3. Identifying your needs
A: I think with knowing our busy schedules and coming to our home, we were able to work on some important areas for us which were: yard boundries with being on acreage and having no fence, greeting people coming and going from the porperty, and having an all around happy friendly dog which could travel with us and we could trust around our children.
Q: 4. Your confidence in follow up support
A: It has been a wonderful experience to have Sandra involved in our lives. We still continue to keep in contact as we are so proud of everything we have accomplished and look forward to work with her again.
Q: 5. Professionalism - ie: punctual, organized, articulate
A: We have incredible respect for Sandra. She has vast knowledge and works with every dog and owner with great importance. She not only stands behind her work but leads by example with her own animals.
Q: 6. Schedule flexibility
A: With our busy lifestyle, it was very convenient that Sandra was able to come to our home in the evenings and stay as long as we needed to work thru our training. Sandra was always available when we phoned and was always eager to offer more advice and positive reinforcement to our training.
Please comment on your experience including what was achieved
Without hesitation we called Sandra on our way home with our new puppy. With proper training it lessened the stress not only for the family but for our dog. We are constantly getting complemented on how well behaved our dog is. Having Sandra work with us has given us confidence and knowledge on raising our dog which in return has made a happy healthy dog. We cannot say enough about Sandra and her commitment to many animals. We would refer her to anyone in any stage of training and know you would have an incredible experience as we still continue to do.
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Client name - Erin
Service provided - Puppy orientation, follow up assessments (casual visit) and support, online consult
Comments:
Q: 1. Level of knowledge
A: High. Obviously has a lot of experience
Q: 2. Instruction - ie: demonstration, information provided, communication
A: Plenty of information provided with new puppy. Excellent communication.
Q: 3. Identifying your needs
A: Great!
Q: 4. Your confidence in follow up support
A: High
Q: 5. Professionalism - ie: punctual, organized, articulate
A: Very professional.
Q: 6. Schedule flexibility
A: N/A
Please comment on your experience including what was achieved
Sandra gave us alot of helpful info when we got our puppy. She was easy to talk to when we had questions later on & mailed us some further info. If we lived closer we wouldn't hesitate to visit for more hands on training.
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Client name - Jamy
Service provided - Puppy orientation (on site) - multiple in home consultation / instruction
Comments:
Q: 1. Level of knowledge
A: 10 (out of 1-10)
Q: 2. Instruction - ie: demonstration, information provided, communication
A: 10 (out of 1-10)
Q: 3. Identifying your needs
A: 10
Q: 4. Your confidence in follow up support
A: 10
Q: 5. Professionalism - ie: punctual, organized, articulate
A: 10
Q: 6. Schedule flexibility
A: 10
Please comment on your experience including what was achieved
Above Satisfactory level of training needed in everyday living with a new puppy.
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